Terms of Service

This is an English translation for convenience. If it differs from the Korean original, the Korean original prevails.

Effective Date: October 28, 2026. (Previous Terms: Effective October 13, 2026)

Notice of Revision

Notice is given 7 days prior to implementation, taking effect on October 28, 2026. The changes are as follows:

• In the Google Play app and Steam app, Rubies are purchased through each store's payment system (Google Play Billing, Steam Wallet). Refunds for Rubies purchased this way are processed by the store as a full refund of the entire transaction, and refunds of remaining charged Rubies (with a 10% fee deduction) do not apply (Sections 3 and 4).

1. Service

Feiven is a free-to-play web game where players can top up the in-game currency, Rubies, with cash to purchase items in the in-game Shop (partially paid). There are no recurring subscriptions (automatic recurring payments), and all payments are made on a one-time basis. Service content may be modified or suspended, and game data on the test server may be reset.

2. Accounts

You may use the service as a guest, with a username and password, or through an external account (such as Google) shown on the game login screen. Only individuals aged 14 or older may sign up, and we verify whether you are at least 14 years of age upon initial registration. Ruby top-ups can only be made using a non-guest account (a linked account). You are responsible for managing your own account and password.

You may delete (withdraw) your account at any time via [Delete Account] at the bottom of the character selection screen in the game. Upon deletion, all characters, items, Rubies, and mail will be permanently removed and cannot be restored. If you have remaining charged Rubies, please request a refund in accordance with the Refund Policy before deleting your account. You may delete the account after the refund is completed. Payment records are retained in accordance with applicable laws only for the retention period specified in the Privacy Policy.

3. Paid Services

• Items sold for cash are Ruby top-ups, and items in the in-game Shop are purchased with Rubies. Prices of top-up bundles, as well as Ruby prices, contents, purchase limits, and periods of use for Shop items, are displayed in the Pricing Guide, the in-game Shop, and the top-up window. Prices are in KRW and include VAT.
• Top-ups are made in the top-up window opened by clicking [Charge Rubies] in the in-game Shop. Once you select a bundle and payment method and agree to the pre-purchase notice, a payment window opens on the game screen for credit cards and simple payments, while deposit instructions appear for bank transfers.
• Credit card and simple payment processing: Payments are processed by payment gateways (PGs) through Bootpay (Bootpay Inc.) or PortOne (Korea PortOne Co., Ltd.). Payment method information is handled directly by the payment gateways and is not received by Feiven.
• Google Play app and Steam app: Rubies are purchased through each store's payment system (Google Play Billing, Steam Wallet). Payment method information is handled by each store and is not received by Feiven.
• Bank transfer (deposit to our account): Transfer the designated amount to the operator's bank account displayed in the top-up window, entering the sender name (depositor name) as the code provided for each order (e.g., FV1234). Rubies are credited once the operator confirms the deposit, which typically takes within one day. If payment is not made within 3 days of placing the order, the order is automatically canceled; up to 3 pending payment orders may be placed per account.
• Charged Rubies are delivered to the in-game mailbox, and clicking [Receive] in the mail adds them to the account's Ruby balance. Rubies and account benefits purchased with Rubies are shared by all characters on the account.
• Account Rubies are divided into charged Rubies and free Rubies (Rubies earned through gameplay, granted by the operator, or sent by another user via mail). When purchasing items in the Shop or sending gifts to friends, free Rubies are consumed first, and charged Rubies are used only for any remaining amount needed.
• When changing the contents or prices of top-up bundles or Shop items, notice will be provided in advance through in-game notices and the Pricing Guide. For orders already paid for, the terms at the time of payment shall apply.

4. Cancellation and Refunds

• Within 7 days from the date of payment, if the charged Rubies have not been used (prior to receiving them, or if the remaining charged Rubies after receiving are equal to or greater than the charged amount), you may cancel the purchase and receive a full refund.
• If you have used the charged Rubies to purchase items, the right to cancel that top-up is restricted, which is notified in the top-up window prior to payment. Items purchased with Rubies take effect immediately upon purchase and cannot be revoked.
• Even after 7 days have passed or if a portion has been used, remaining charged Rubies may be refunded minus a 10% fee. However, this method does not apply to Rubies purchased in the Google Play app or Steam app because the stores process refunds only as a full refund of the entire transaction (Section 10 of the Refund Policy).
• In cases of payment errors, duplicate charges, non-delivery, or where items cannot be used due to operator circumstances, a full refund will be provided without fee deductions.

Detailed criteria and application procedures are governed by the Refund Policy.

5. Payments by Minors

A minor aged 14 or older and under 19 requires the consent of their legal representative (e.g., parents) to top up Rubies. If payment was made without consent, the minor or their legal representative may cancel the payment. Exceptions and procedures are governed by Section 3 of the Refund Policy.

6. Transfer of Rubies and Items

• Charged Rubies may only be used on that account. They cannot be sent via mail or transferred to another account.
• Free Rubies (Rubies earned through gameplay or granted by the operator) may be attached to player mail and sent to other users. The amount that can be sent is displayed separately on the in-game mail screen.
• Shop items purchased with Rubies may be gifted to friends via [Gift] in the game. Rubies themselves cannot be sent as gifts.
• Among items obtained through paid goods or paid benefits, those marked as Bound cannot be traded, listed on the Exchange, or sold to shops (they may be stored in storage on the same account). Items that are not Bound may be traded or exchanged through in-game trading and the Exchange.
• Rubies and items cannot be exchanged for cash, and the operator neither facilitates nor guarantees the buying or selling of Rubies, items, or accounts for cash.

7. User Obligations

• Do not harass others or use abusive language or hate speech.
• Do not use hacks, automation tools, attack servers, or exploit bugs.
• Do not use another person's account, and do not buy or sell accounts, Rubies, items, or game currency for cash or currency of other services (real-money trading and account trading are prohibited).

Failure to comply may result in restrictions on service use or account deletion without prior notice.

8. Service Termination

When terminating the service, notice will be provided 30 days in advance via in-game notices and this website. Unclaimed Rubies, remaining Rubies charged with cash, and the remaining duration of time-limited items will be refunded in accordance with Section 9 of the Refund Policy.

9. Liability

The game is provided "as is," and to the extent permitted by law, the operator is not liable for damages arising from data loss or service interruptions. However, issues arising from paid items will be refunded or compensated in accordance with the Refund Policy.

10. Amendments to the Terms

When amending these Terms, notice will be given through this page and in-game notices starting 7 days prior to the effective date (30 days prior in the case of amendments unfavorable to users).

11. Personal Information

The items, purposes, and retention periods for processing personal information, as well as the rights of users and how to exercise them, are governed by the Privacy Policy.

12. Contact Information

hasung@playfeiven.com