Refund Policy

This is an English translation for convenience. If it differs from the Korean original, the Korean original prevails.

These are the criteria for statutory cancellation of purchase (withdrawal of offer, 청약철회) and refunds for Ruby top-ups purchased with cash in the in-game top-up window of Feiven. For Rubies purchased in the Google Play app or Steam app, please also refer to Section 10. Effective Date: October 28, 2026. (Previous policy: effective October 13, 2026)

Revision Notice

Announced 7 days prior to enforcement and effective from October 28, 2026.

• Added refund criteria for Rubies purchased in the Google Play app and Steam app. Payments and refunds are processed by each store, and refunds are only available in full per payment transaction. Refunds for remaining purchased Rubies (with a 10% fee deduction) do not apply, whereas refunds for remaining Rubies upon service termination apply equally (Sections 1, 5, and 10).

1. Products Sold for Cash and Method of Receipt

• The only products sold for cash are top-ups of the game currency Rubies. Prices for each bundle are available in the Product Guide (1 Ruby = 10 KRW; bundles of 10,000 KRW or more include 5–20% bonus Rubies). Bonus Rubies are also treated as purchased Rubies received through that top-up.
• Once payment is completed, Rubies arrive in the in-game mailbox. For bank transfers, they arrive when the operator confirms the deposit. Clicking [Receive] in the mail adds them to the account's Ruby balance, shared by all characters on the account. Unclaimed Ruby mail does not disappear.
• In this policy, the "date of payment" refers to the date payment is completed for credit cards and simple payments, and the date the operator confirms the deposit and sends the Rubies for bank transfers.
• Account Rubies are recorded separately as purchased Rubies (topped up with cash) and free Rubies (obtained through gameplay, distributed by the operator, or sent by other users via mail). When purchasing products in the Shop or gifting them to friends, free Rubies are used first, and purchased Rubies are used only for any shortfall. Therefore, refundable purchased Rubies are not depleted first.
• There are no recurring (automatic) payments. All top-ups are paid individually on a one-time basis.
• In the Google Play app and Steam app, Rubies are purchased through each store's payment system. Refunds for Rubies purchased this way follow Section 10.

2. Statutory cancellation of purchase (Purchase Cancellation)

• Within 7 days from the date of payment, if you have not used the topped-up Rubies, you may cancel the purchase, and the full payment amount will be refunded. "Not used" refers to cases before claiming the Ruby mail, or where the remaining purchased Rubies are equal to or greater than that top-up amount even after claiming.
• If you have used the topped-up Rubies to purchase products, that top-up transaction is considered to have commenced use, and statutory cancellation of purchase is restricted (Article 17, Paragraph 2 of the Act on the Consumer Protection in Electronic Commerce (전자상거래법)). This information is notified and agreed upon in advance in the top-up window before payment. Even in such cases, remaining purchased Rubies may still be refunded pursuant to Section 5.
• If the content of a product differs from what was indicated or is not provided as promised, you may cancel the purchase within 3 months from the date of receipt, or within 30 days from the date you became aware of such fact (Article 17, Paragraph 3 of the same Act).

3. Payments by Minors

If a minor makes a payment without the consent of a legal representative (such as parents), the minor or the legal representative may cancel the payment (Article 5 of the Civil Act (민법)). Cancellation is possible even after Rubies have been claimed or used, in which case any remaining Rubies, along with items and benefits purchased with those Rubies, will be retrieved. Documents verifying status as a legal representative may be requested for verification.

However, cancellation may be restricted if the minor used deception to induce belief that they were of legal age or had obtained consent, or if the payment was made within the scope of funds permitted by the legal representative for discretionary disposal (such as an allowance).

4. Refunds Due to Operational Issues

In the following cases, a full refund will be provided even if Rubies have already been claimed or used.

• Payment errors, or when the same top-up is billed twice (duplicate payment).
• When payment is completed but Rubies are not delivered to the mailbox.
• When an amount different from the order was sent via bank transfer, when payment was deposited after the order was canceled (including after the 3-day deposit deadline has passed), or when the deposit was sent without a depositor name code making it impossible to identify whose deposit it was. If you notify us by email, we will verify and either grant the Rubies or return the sent funds in full.
• When products purchased with Rubies become unusable due to operational reasons such as server failures. For limited-period products (Adventurer Monthly Subscription), the unusable period will be extended, or upon request, Rubies corresponding to that period will be refunded.

5. Refund Amount

• Rubies purchased in the Google Play app or Steam app are governed by Section 10 instead of this section.
• Statutory cancellation of purchase for unused items within 7 days, cancellation of payments by minors, payment errors/duplicate payments/non-delivery, and "products differing from notice" under Section 2: Full amount of payment.
• Other cases (when 7 days have passed from the date of payment or purchased Rubies were partially used): The amount calculated as remaining purchased Rubies × 10 KRW minus a 10% fee. Example: 3,000 remaining purchased Rubies → 30,000 KRW − 3,000 KRW = 27,000 KRW. For Rubies topped up via bundles with bonus Rubies, 1 Ruby is calculated as payment amount ÷ received Rubies (including bonuses) (or the average across all top-up transactions if topped up multiple times). Example: If 2,200 Rubies were received for 20,000 KRW and 1,100 Rubies remain → 10,000 KRW − 1,000 KRW = 9,000 KRW.
• If topped up multiple times, unused top-up transactions within 7 days are refunded in full on a per-transaction basis, and the fee is deducted only from the remaining purchased Rubies.
• Free Rubies and products purchased with Rubies are not included in the refund amount (Section 7).

6. Refund Application and Processing

1. Please send your game account name, order number (displayed on the payment completion screen in the top-up window and in the Ruby mail; may be omitted for refunds of remaining purchased Rubies), and reason for refund to hasung@playfeiven.com.
2. After verifying payment and Ruby records, the operator will process the request within 3 business days and notify you of the result via email.
3. Refunds for credit cards and simple payments are processed by (partially) canceling the payment via the original payment method. For payments that cannot be canceled due to payment processor circumstances (such as older transactions), funds will be wired to a bank account in your name, and account details will be requested separately. It may take several additional days for the refund to actually be returned.
4. For top-ups made by bank transfer, the operator will transfer the refund amount directly to a bank account in the depositor's name. When applying, please include both the depositor name code (starting with FV) and the receiving bank account (bank name, account number, account holder).
5. Upon refund, unclaimed Ruby mail will be retrieved from the mailbox, and for already-claimed Rubies, the refunded amount of purchased Rubies will be deducted from your balance.
6. When planning to delete an account: Since deleting an account also eliminates the Ruby balance, if you have remaining purchased Rubies, please apply for a refund using the method above before deletion, and delete the account only after the refund is completed.

7. Non-Refundable Items

• Rubies and products provided free of charge by the operator for compensation, events, or testing.
• Rubies obtained through gameplay (bosses, raids, dungeons) and Rubies sent by other users via mail.
• Products purchased with Rubies (applied immediately upon purchase and non-reversible). However, cases under Sections 3 and 4 are exceptions.
• Already consumed Rubies from top-up transactions where 7 days have passed from the date of payment or where topped-up Rubies have been used. Remaining purchased Rubies are refunded pursuant to Section 5.

8. Transfer of Rubies and Paid Items

• Purchased Rubies can only be used on that account. They cannot be sent via mail or transferred to another account.
• Free Rubies (obtained from the game or provided by the operator) can be sent to other users via player mail. Sent Rubies become the recipient's free Rubies and are not eligible for refunds.
• Shop products purchased with Rubies can be gifted to friends. Bound items obtained through paid products cannot be traded, exchanged on the Exchange, or sold to shops.
• Rubies and items cannot be exchanged for cash or assets of other services. Any damages arising from buying or selling accounts, Rubies, or items for cash or lending accounts are not eligible for refunds.

9. Service Termination

When terminating the service, notification will be provided 30 days in advance via in-game announcements and this website. Sales of Ruby top-ups will cease after the termination announcement. Unclaimed Ruby mail and remaining purchased Rubies (excluding free Rubies) as of the termination date will be refunded without fees at the rate of 1 Ruby = 10 KRW. The remaining duration of limited-period products purchased with Rubies will be calculated into corresponding Rubies and refunded together; products without a fixed duration (decorations, level passes, already used items) will be deemed to have a period of use extending up to the service termination date.

10. Rubies Purchased in Google Play App and Steam App

• For Rubies purchased in the Google Play app and Steam app, payments and refunds are handled by each store. Refunds are processed only in full per payment transaction, and refunds for remaining purchased Rubies under Section 5 (with a 10% fee deduction) do not apply.
• You may apply via a refund request in each respective store. If falling under Section 2 (unused within 7 days), Section 3 (minors), or Section 4 (payment errors/non-delivery), you may also apply via the operator's email (hasung@playfeiven.com), and the operator will verify and cancel the payment in full through the store.
• When a refund is issued through the store, Rubies received through that top-up (including unclaimed mail) will be retrieved.
• Refunds of remaining Rubies upon service termination (Section 9) apply equally to Rubies purchased in stores.

Products and pricing are described in the Product Guide, and other conditions of use are governed by the Terms of Service.